Frequently Asked Questions
Everything you need to know about your Abbott Lyon experience, from personalized jewelry to delivery.
How long does it take to receive a personalized item?
Each personalized piece is handcrafted to order. Please allow 5-10 business days for production before your item is shipped. You will receive a tracking number as soon as it's on its way.
What is your return policy?
We offer a 30-day return window for most items. Please note that personalized or custom-made pieces are non-returnable unless they arrive faulty or damaged.
Does your jewelry come with a warranty?
Yes, all Abbott Lyon jewelry and watches are covered by a 2-year quality guarantee. This covers any manufacturing defects, giving you peace of mind with every purchase.
What materials do you use for your jewelry?
Our jewelry is primarily crafted from high-quality 18k Gold or Silver plating over premium Stainless Steel or Sterling Silver, designed to be water-resistant and durable for everyday wear.
Do you offer international shipping?
We ship worldwide! Shipping costs and delivery times vary by destination. Standard and Express options are available at checkout for most countries.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking link. You can also track your status directly through our website using your order number and email address.